Frequently Asked Questions
Everything you need to know about your Conan Gray Official Store order.
When will my order ship?
Standard orders typically process within 3-5 business days. Please note that pre-order items will ship according to the date listed on the product page.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your location and selected shipping method.
What is your return policy?
We accept returns on most items within 30 days of delivery, provided they are in original, unworn condition. Please note that music media and final sale items are non-returnable.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it's placed?
Because we aim to process orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.